Customer Service Representative - State Farm Agent Team Member
Full Time • Menomonie - WI
Responsive recruiter
Replies within 24 hours
Benefits:
- Group life insurance
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
ABOUT US:
At Jackie Hunt, State Farm Insurance, we’re committed to protecting what matters most to our customers through exceptional service and trusted advice. We build lasting relationships by delivering personalized insurance solutions and compassionate support—even during challenging times. Join our Brand Team and make a meaningful impact on customer satisfaction and business growth.
ROLE OVERVIEW:
As a Customer Service Specialist, you will expertly manage complex and sensitive customer interactions. Your analytical skills and attention to detail will help identify coverage gaps and recommend tailored insurance solutions. This role offers the opportunity to support multiple lines of business and contribute to the growth and retention of our customer base through effective account management and problem resolution.
KEY RESPONSIBILITIES:
- Provide exceptional service excellence by resolving complex customer inquiries and claims with empathy, professionalism, and clear communication.
- Utilize Customer Relationship Management (CRM) tools to track and manage customer interactions and follow-ups.
- Review customer policies to identify coverage gaps and opportunities for additional products, supporting comprehensive account management.
- Employ strong multitasking and time management skills to handle a variety of customer needs efficiently.
- Educate customers using a needs-based consultative approach.
- Collaborate with team members to ensure seamless service and customer satisfaction.
- Maintain accurate records of customer interactions and policy updates with careful attention to detail.
- Support transitions and expansions across different lines of business.
QUALIFICATIONS:
- Strong problem-solving and analytical skills with attention to detail.
- Ability to remain calm and empathetic when handling difficult customers.
- Excellent verbal and written communication skills.
- Proficiency with Customer Relationship Management (CRM) systems is a plus.
- Self-motivated and able to work both independently and collaboratively.
- Effective multitasking and time management abilities.
- Flexibility to work across various insurance lines and customer needs.
- Property and Casualty license required; Life and Health licenses preferred or ability to obtain.
- Prior insurance experience preferred but not required.
COMPENSATION & BENEFITS:
- Commission and bonus opportunities tied to performance.
- Career growth potential within the agency.
- Paid time off (vacation and sick days).
- 401(k) matching program.
- Group life insurance benefits.
- Comprehensive training and ongoing professional development.
Compensation: $20.00 - $25.00 per hour
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Menomonie, WI.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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